Title: Senior Account Manager & Trainer
With Graystone since: 2012
Years in the profession: 18
Role at Graystone: Scotty’s role within Graystone includes the facilitation of training and client account management. Scotty also handles all of the ongoing updates of training modules based off of current trends and data while creating new training modules to better serve Graystone Clients growing needs.
What Clients Say: Clients often refer to Scotty as an operations guy based off of his experience in the funeral profession. Scotty is valued in the manner in which he works to improve processes or systems within funeral homes while maintaining the focus on improved customer service through staff development. Scotty also demonstrates patience when working individually with funeral professionals one-on-one to improve their individual performance to reach their desired goals.
Passion for the Work: Although seeing processes improved throughout an organization is rewarding for Scotty, he receives the most gratification when he see’s growth with each level of staffing and improved customer service ratings based off of client family feedback.
Prior to Graystone: Scotty is a licensed Funeral Director in Missouri with over 15 years of experience with a fast paced progressive funeral home. His experience as both a Funeral Director and Director of Funeral Service Operations is very beneficial as he works with Graystone Clients. In addition, Scotty is very familiar with crematory operations which is a valued asset with the growing cremation trends. Prior to joining the Graystone Team, Scotty also worked as a Regional Marketing Director for an insurance funding organization covering 13 states in the Midwest.