Kyle West
Title: Senior Account Manager & Trainer/Coach
With Graystone since: 2016
Years in the profession: 30
Role at Graystone: Kyle provides training and coaching to funeral home teams in one-on-one and group settings, relying on his many years in the funeral and cemetery profession.
What Clients Say: Those working with Kyle appreciate the energy and enthusiasm he brings. Clients value his vast knowledge of funeral and cemetery operations combined with his creative hands-on approach to team building, customer service and problem solving. Clients also point out Kyle’s ability to create a culture that unifies multiple departments within an organization for success.
Passion for the Work: Kyle’s passions for his work run deep. Including:
Growing organizations through teamwork, empowerment and a shared vision.
Improving the customer experience and exceptional satisfaction.
Bringing enthusiasm to the learning environment.
Assisting our clients in adapting to the changes occurring in our profession
Kyle enjoys identifying and developing associates through mentoring, coaching and creating a work culture where employees thrive. To witness improvement of an individual or a team through coaching and mentoring is truly gratifying for Kyle.
Prior to Graystone: A graduate of Kansas City Kansas Community College with an Associate’s Degree in Mortuary Science, Kyle holds Funeral Director and Embalmer licenses in multiple states. His work experience includes managing large corporate organizations in metropolitan areas, as well as small independent funeral homes. During his tenure in funeral service he has received many awards and recognitions. Additionally, Kyle oversaw multiple large cemetery expansions, including multiple gardens along with several private estates. All combined, Kyle brings with him a wide spectrum of knowledge from which to draw. During his twenty years of experience in the Southern California area, Kyle held numerous titles, including: Location Manager, General Manager, Area General Manager and Market Growth Manager.
With more than 30 years in funeral service Kyle gained knowledge in most aspects of funeral service — Funeral Home, Cemetery, Crematory, Care Center & Sales. This vast knowledge fosters strong connections and credibility with clients.