emily@graystoneassociates.com
With Graystone since: 2016
Role at Graystone: Emily is responsible for the distribution of all client customer service surveys. She manages all data coming to us from our clients which begins the customer service measurement process. This includes verifying and importing the data into our systems and printing nearly 100,000 surveys per year for all seven of our Funeral Service Research Group entities: Funeral Home, Pre-Arrangements, Pet Cremation, Cremation Society, Monument Production, Cemetery Operations and Special Events
What Clients Say: Emily has an outgoing personality and goes out of her way to make you feel comfortable. She communicates well with all levels of management and customers pays close attention to detail.
Passion for the Work: With extensive experience in maintaining and managing medical records, Emily holds accuracy and attention to detail at the highest importance. As the daughter of small business owners, she is dedicated to providing high quality customer service and values a strong work ethic.
Prior to Graystone: For over 10 years, Emily worked as a private surgical assistant and medical office manager. In her time as a direct care provider, she learned the importance of kindness, patience and compassion for those dealing with difficult situations.